سياسة الاسترجاع

Refund&Exchanges Policy

1. Overview

At G-Family, we strive to ensure your satisfaction with our products/services. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

2. Eligibility for Refunds

• Products must be returned within 4 days of purchase
• Items must be unused and in their original packaging
• Proof of purchase (receipt or order number) is required

3. Non-Refundable Items

The following items are non-refundable:

• Loofahs

4. Refund Process

1. Contact our customer service team to initiate a refund
2. Ship the item back to our designated return address
3. Once received and inspected, we will process your refund
4. Refunds will be issued to the original payment method

5. Exchanges

We offer exchanges for defective or damaged products within 2-3 days of purchase.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error
• We will reimburse shipping costs for defective items

7. Processing Time

Refunds typically take 4 business days to process once we receive the returned item.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at [contact information].

Last updated: 14-10-2024