Refund policy
Refund&Exchanges Policy
1. Overview
At G-Family, we strive to ensure your satisfaction with our products/services. This Refund Policy outlines our procedures for returns, exchanges, and refunds.
2. Eligibility for Refunds
- Products must be returned within 4 days of purchase
- Items must be unused and in their original packaging
- Proof of purchase (receipt or order number) is required
3. Non-Refundable Items
The following items are non-refundable:
- Loofahs
4. Refund Process
- Contact our customer service team to initiate a refund
- Ship the item back to our designated return address
- Once received and inspected, we will process your refund
- Refunds will be issued to the original payment method
5. Exchanges
We offer exchanges for defective or damaged products within 2-3 days of purchase.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- We will reimburse shipping costs for defective items
7. Processing Time
Refunds typically take 4 business days to process once we receive the returned item.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at [contact information].
Last updated: 14-10-2024